Learned about this amazing concept of FACQS , the key for evaluating operational processes for a Retailer. Friendliness (Crew), Accuracy of Service ( Crew), Cleanliness ( Store), Quality of Items ( Items) and Speed of Service (Crew) is what FACQS is all about and the best way to measure them is by using services of a Mystery Shopper. A mystery shopper is just like any other ordinary shopper but with a subtle difference as he/she is armed with a set of training and guidelines to observe and monitor the processes in the store.
Oh did I mention that I am a registered Mystery Shopper now :)
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